Aela's Online Programs are offered in 04 (four) different formats, the format ”Coaching (Certification or Bootcamp)”, the format ”Training (Course)“, the format ”Community (Design Club PRO) (signature)” and the format ”Mentoring (or Mastermind)“, and each format has its own cancellation policy:

Coaching Format (Certification or Bootcamp): after enrollment, the Student will have 60 (sixty) days to withdraw from the program, being able during this period request cancellation with full refund of the amount invested in online training. If your payment was made through Hotmart, within the first 30 days of warranty, the refund will take place directly through the Hotmart platform. From the 31st to the 60th, the request for cancellation and refund must be made directly with our team at the email support@aela.io and not by Hotmart. If you used any other payment method other than Hotmart, your request for cancellation and refund must be made directly with the Aela team in the same support email. As of the 61st day of registration, Aela will not grant any type of refund, whether about the price of the program, fees, or charges related to the purchase. Once the above warranty periods have elapsed, the Student will not be entitled to cancellation and refund under any circumstances throughout the program. If the Student, for any reason, decides to stop the program, it will be understood as abandonment and upon completing the registration deadline (determined by the enrolled class), in the case of limited-time access, their access will expire without any right to reimbursement or partial cancellation.

Training Format (Course): after enrollment, the Student will have 15 (fifteen) days to withdraw from the program, being able during this period request cancellation with full refund of the amount invested in the online training. The reimbursement will take place through the same payment methods used on the checkout. If your payment was made through Hotmart, the refund will take place directly through the Hotmart platform. If you used any other payment method other than Hotmart, your request for cancellation and refund must be made directly with the Aela team in the email support@aela.io. As of the 16th day of registration, Aela will not grant any type of refund, whether about the price of the program, fees, or charges related to the purchase. Once the above warranty periods have elapsed, the Student will not be entitled to cancellation and refund under any circumstances throughout the program. If the Student, for any reason, decides to stop the program, it will be considered an abandonment and upon completing 1 year from the date of registration, in the case of access for a limited time, their access will expire without any right to reimbursement or partial cancellation.

Community Format (Design Club Pro): after enrollment, the Student will have 15 (fifteen) days to withdraw from the program, being able during this period request cancellation with a full refund of the amount invested in the annual subscription. The reimbursement will take place through the same payment methods used on the checkout. If your payment was made through Hotmart, the refund will take place directly through the Hotmart platform. If you used any other payment method other than Hotmart, your request for cancellation and refund must be made directly with the Aela team in the email support@aela.io. As of the 16th day of registration, Aela will not grant any type of refund, whether about the price of the course, fees, or charges related to the purchase. While using the program and after the 15-day warranty period, the Student may cancel the renewal of the annual subscription at any time by accessing their account settings via Hotmart. If you cancel the renewal before the end of the annual cycle, you will have access until the end of the cycle, without being charged and renewed for the following year. For example: Student registered in the online community on 07/04/22, their account will be valid until 06/04/23, generating payment and a new cycle on 07/04/23. If you cancel the renewal on 21/02/23, it continues to work until the end of the cycle, on 06/04/23.

Mentoring (or Mastermind) format: after enrollment, the Student will have 15 (fifteen) days to withdraw from the program, being able during this period request cancellation with full refund of the amount invested in online mentoring. The reimbursement will take place through the same payment methods used on the checkout. If your payment was made through Hotmart, the refund will take place directly through the Hotmart platform. If you used any other payment method other than Hotmart, your request for cancellation and refund must be made directly with the Aela team in the email support@aela.io. As of the 16th day of registration, Aela will not grant any type of refund, whether about the price of the program, fees, or charges related to the purchase. Once the above warranty periods have elapsed, the Student will not be entitled to cancellation and refund under any circumstances throughout the program. If the Student, for any reason, decides to stop mentoring, it will be understood as abandonment, without any right to compensation or partial cancellation.

The reimbursement will take place through the same effective payment methods and within the deadline of 30 days, after a formal written request (support@aela.io) from the Student himself.

Conditional Guarantee

Format Coaching (Certification) Mastering Interface Design MID: If you finish all the training, completing all the training projects and having them approved by the Aela mentors, and within 6 months after completing the MID, you filled at least 5 job vacancies a day (total of 900 applications in 6 months) for job openings, but you still don't get a job in the area, you will gain a 1-1 mentorship with Felipe or an Aela Mentor to verify improvement points. That way you'll be even more ready to return to the market in search of your first job position. In addition, if your access time to the MID is over, it will be reactivated for as long as you are in that extra 1-1 mentoring period. If, even so, another 6 months pass, and you have applied for 5 new vacancies a day (900 new applications in 6 months) and you are unable to place yourself on the market, we will refund your full investment, together with an extra $500.00.

Access Transfer Policy

Enrollment in all Aela programs and materials is individual and non-transferable. The registration is linked to the student or student identified at the time of registration, the person having the initial period equal to the unconditional warranty period of the respective program to request that access be from a person other than the person who paid for the registration. After this initial period or after the person initiates study access on the Aela platforms, Aela reserves the right not to transfer it to another person, for any reason, situation or time.

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